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~isPartOf:"Journal of retailing and consumer services"
~person:"Mortimer, Gary"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Beziehungsmarketing
5
Relationship marketing
5
Customer satisfaction
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Kundenzufriedenheit
4
Consumer behaviour
3
Einzelhandel
3
Konsumentenverhalten
3
Retail trade
3
Service quality
3
Brand image
2
Brand management
2
Customer service
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Kundenservice
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Markenführung
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Markenimage
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Retail
2
Satisfaction
2
Airline
1
Airlines
1
Arbeitsverhalten
1
Benevolence
1
Beschwerdemanagement
1
Brand credibility
1
Brand value
1
Commitment
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Complaint management
1
Confidence
1
Consumer services
1
Credibility
1
Customer aggression
1
Customer misbehaviour
1
Customer relationship management
1
Customer-oriented deviance
1
Dienstleistung
1
Dienstleistungssektor
1
E-commerce
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Electronic Commerce
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Ethiopia
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Fluggesellschaft
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Mortimer, Gary
Prentice, Catherine
6
Gong, Taeshik
3
Harun, Ahasan
3
Hollebeek, Linda D.
3
Park, Jungkun
3
Prybutok, Victor R.
3
Quach, Sara
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Rokonuzzaman, Md
3
Al Khateeb, Amr
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Alnawas, Ibrahim
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Bilgihan, Anil
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Cioppi, Marco
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El-Adly, Mohammed Ismail
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El-Manstrly, Dahlia
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Fazal-e-Hasan, Syed
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Fernandes, Teresa
2
Francioni, Barbara
2
Hinson, Robert
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Islam, Jamid Ul
2
Japutra, Arnold
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Karande, Kiran
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Le, Hoang T. P. M.
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Lee, Kangcheol
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Loureiro, Sandra Maria Correia
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Molinillo, Sebastian
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Pacheco, Natália Araújo
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Paul, Justin
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Polo-Redondo, Yolanda
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Söderlund, Magnus
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Thaichon, Paramaporn
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Thurasamy Ramayah
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Wang, Xueqin
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Wang, Xuequn
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AbedRabbo, Majd
1
Acheampong, Audrey
1
Adeola, Ogechi
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Adil, Mohd
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Ahmad, Farooq
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Journal of retailing and consumer services
Journal of fashion marketing and management
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ECONIS (ZBW)
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Measuring customer aggression : Scale development and validation
Mortimer, Gary
;
Wang, Shasha
;
Osorio Andrade, María Lucila
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014303231
Saved in:
2
Examining the consequences of customer-oriented deviance in retail
Mortimer, Gary
;
Fazal-e-Hasan, Syed
;
Strebel, Judi
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012431571
Saved in:
3
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
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