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~isPartOf:"Journal of retailing and consumer services"
~person:"Prentice, Catherine"
~subject:"Consumer behaviour"
~subject:"Kaufentscheidung"
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Consumer behaviour
Kaufentscheidung
Customer service
4
Dienstleistungsqualität
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Emotion
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Emotional intelligence
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Kundenservice
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Service quality
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Customer satisfaction
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Arbeitskräfte
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Prentice, Catherine
Septianto, Felix
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Ladhari, Riadh
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Chebat, Jean-Charles
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Journal of retailing and consumer services
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ECONIS (ZBW)
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The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
2
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
3
Managing service encounters with emotional intelligence
Prentice, Catherine
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
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