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~isPartOf:"Journal of retailing and consumer services"
~person:"Rokonuzzaman, Md"
~subject:"Service quality"
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Service quality
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Rokonuzzaman, Md
Prentice, Catherine
10
Park, Jungkun
5
Gong, Taeshik
4
Quach, Sara
4
Söderlund, Magnus
4
Harun, Ahasan
3
Hollebeek, Linda D.
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Karande, Kiran
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Mortimer, Gary
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Paul, Justin
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Prybutok, Victor R.
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Al Khateeb, Amr
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Cambra-Fierro, Jesús
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Cuny, Caroline
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Dorai, Sriram
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Dwivedi, Yogesh Kumar
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El-Adly, Mohammed Ismail
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El-Manstrly, Dahlia
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Ellis-Chadwick, Fiona
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Hamzelu, Bahman
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Hinson, Robert
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Hyun, Hyowon
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Islam, Jamid Ul
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Journal of retailing and consumer services
Journal of consumer behaviour
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ECONIS (ZBW)
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Pursuit of loyalty in service recovery : the roles of brand equity and cognitive reappraisal as moderators
Harun, Ahasan
;
Rokonuzzaman, Md
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012648862
Saved in:
2
An investigation into the link between consumer's product involvement and store loyalty : the roles of shopping value goals and information search as the mediating factors
Rokonuzzaman, Md
;
Harun, Ahasan
;
Al-Emran, Md
; …
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132265
Saved in:
3
How to influence consumer mindset : a perspective from service recovery
Harun, Ahasan
;
Rokonuzzaman, Md
;
Prybutok, Gayle
; …
- In:
Journal of retailing and consumer services
42
(
2018
),
pp. 65-77
Persistent link: https://www.econbiz.de/10011826039
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