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~isPartOf:"Journal of retailing and consumer services"
~person:"Xiao, Yan"
~subject:"Electronic Commerce"
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Electronic Commerce
Beziehungsmarketing
2
Consumer behaviour
2
Customer satisfaction
2
E-commerce
2
Konsumentenverhalten
2
Kundenzufriedenheit
2
Relationship marketing
2
Appreciating digital affordances
1
Basic needs satisfaction
1
Betriebliche Wertschöpfung
1
Customer integration
1
Customer membership
1
Customer participation
1
Dienstleistungsqualität
1
Digital skills
1
Digitalisierung
1
Digitization
1
Elderly people
1
Kundenintegration
1
Older customers
1
Online recovery
1
Online retailing
1
Online-Handel
1
Perceived co-recovery
1
Perception
1
Politeness strategy
1
Service quality
1
Social Web
1
Social web
1
Transformative value co-creation
1
Value creation
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Wahrnehmung
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Ältere Menschen
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Xiao, Yan
Ladhari, Riadh
2
Mainardes, Emerson Wagner
2
Su, Jiafu
2
Toufaily, Elissar
2
Yan, Ruiliang
2
Zhang, Yu
2
Abbes, Intissar
1
Agrawal, Shiv Ratan
1
Ahmadi, Hormoz
1
Ahrholdt, Dennis C.
1
Al Khateeb, Amr
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Alnawas, Ibrahim
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Alves, Helena
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Amrouche, Nawel
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Anshu, Kumari
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Arizal N
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Aznuriyandi
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Bai, Xuesong
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Bai, Yanzhuang
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Bala, Pradip Kumar
1
Balasubramanian, Nataraj
1
Bang, Nguyen
1
Brusch, Ines
1
Cai, Xiaowei
1
Campbell, Colin L.
1
Cao, Kaiying
1
Carlson, Jamie
1
Cebollada, Javier
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Chakrabarti, Somnath
1
Chakraborty, Shibashish
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Chang, Hsiu-Hua
1
Chen, Jianyu
1
Chen, Nan
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Chen, Yuan
1
Cho, Yun Kyung
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Correia, Rogério Dias
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Cortiñas, Mónica
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Journal of retailing and consumer services
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ECONIS (ZBW)
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Transformative value co-creation with older customers in e-services : exploring the influence of customer participation on appreciation of digital affordances and well-being
Zhang, Yu
;
Su, Jiafu
;
Guo, Honggui
;
Lee, Jeoung Yul
; …
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013364473
Saved in:
2
The effect of employees' politeness strategy and customer membership on customers' perception of co-recovery and online post-recovery satisfaction
Zhang, Yu
;
Yuan, Yafen
;
Su, Jiafu
;
Xiao, Yan
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012665997
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