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~isPartOf:"Journal of retailing and consumer services"
~subject:"Customer satisfaction"
~type_genre:"Article in journal"
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Search: subject:"Dienstleistungssektor"
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Customer satisfaction
Dienstleistungssektor
45
Service industry
45
Dienstleistungsqualität
26
Service quality
26
Consumer behaviour
20
Konsumentenverhalten
20
Kundenzufriedenheit
18
Beziehungsmarketing
15
Relationship marketing
15
Customer service
11
Kundenservice
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Services
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Dienstleistung
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Einzelhandel
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Retail trade
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Arbeitsverhalten
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Viral marketing
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Virales Marketing
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Work behaviour
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Brand management
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Coronavirus
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Dienstleistungsmarketing
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Emotion
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Innovation
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Markenführung
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Retail
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Service innovation
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Services marketing
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Transformative service research
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Air transport
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Airline
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Arbeitszufriedenheit
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Beschwerdemanagement
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Big Data
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Big data
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Brand image
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Business process management
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Article in journal
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English
18
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Asante, Daniel
2
Asante, Eric Adom
2
Kwamega, Michael
2
Söderlund, Magnus
2
Tang, Chunyong
2
Bhatia, Sukhdev
1
Chaudhary, Nityanand
1
Chen, Nuoya
1
Chen, Zhipeng
1
Contreras Ramirez, Germán
1
Fan, Xiucheng
1
Fazal-e-Hasan, Syed
1
Finsterwalder, Jörg
1
Friman, Margareta
1
Fullerton, Gordon
1
Gong, Xiushuang
1
Hanson, Nicole
1
Izogo, Ernest Emeka
1
Jiao, Jinfeng
1
Jung, Jin Ho
1
Kamarulzaman, Yusniza
1
Khandelwal, Dinesh Kumar
1
Kumar, Anil
1
Kuppelwieser, Volker
1
Lee, Wei-Long
1
Liu, Chih-Hsing
1
Lu, Baozhou
1
Luthra, Sunil
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Mattsson, Jan
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Mehta, Rajneesh
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Mohanty, Smaraki
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Mohd-Any, Amrul Asraf
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Mortimer, Gary
1
Opoku-Danso, Alexander
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Otterbring, Tobias
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Park, Eunil
1
Rosenbaum, Mark S.
1
Sarker, Moniruzzaman
1
Strebel, Judi
1
Tian, Hui
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Journal of retailing and consumer services
The journal of services marketing
27
Journal of business research : JBR
17
Journal of service research : JSR
15
The service industries journal
15
International journal of hospitality management
10
Service business
10
Journal of service research
9
Services marketing quarterly
9
International journal of services and operations management
8
Journal of service management
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Journal of the Academy of Marketing Science
6
International journal of contemporary hospitality management
5
International journal of quality and service sciences
5
International journal of services and operations management : IJSOM
5
Journal of marketing
5
Journal of service theory and practice : JSTP
5
Managing service quality : MSQ ; an international journal
5
Psychology & marketing
5
Total quality management & business excellence
5
European journal of marketing : EJM
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Business horizons
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of business excellence
3
International journal of management practice : IJMP
3
International journal of production economics
3
International journal of productivity and quality management : IJPQM
3
International journal of services and standards
3
International journal of services, economics and management
3
Journal of Contemporary Issues in Business and Government
3
Journal of air transport management
3
Journal of hospitality marketing & management
3
Journal of service theory and practice
3
Journal of strategic marketing
3
Asia Pacific journal of marketing and logistics
2
Australasian marketing journal
2
Benchmarking : an international journal ; BIJ
2
Electronic commerce research
2
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ECONIS (ZBW)
18
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18
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1
Leveraging perceived HPWS to improve service encounter quality in high-contact service industries
Asante, Daniel
;
Tang, Chunyong
;
Asante, Eric Adom
; …
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014303270
Saved in:
2
Why does service inclusion matter? : the effect of service exclusion on customer indirect misbehavior
Gong, Xiushuang
;
Wang, Hanwen
;
Zhang, Xiadan
;
Tian, Hui
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013366271
Saved in:
3
In pursuit of service encounter quality : will service-oriented high-performance work systems benefit high-contact service industries?
Asante, Daniel
;
Tang, Chunyong
;
Kwamega, Michael
; …
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366345
Saved in:
4
The multiple effects of service innovation and quality on transitional and electronic word-of-mouth in predicting customer behaviour
Lee, Wei-Long
;
Liu, Chih-Hsing
;
Tseng, Tzu-Wen
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209505
Saved in:
5
Perceived values, platform attachment and repurchase intention in on-demand service platforms : a cognition-affection-conation perspective
Lu, Baozhou
;
Yan, Lixiao
;
Chen, Zhipeng
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013364471
Saved in:
6
Examining the consequences of customer-oriented deviance in retail
Mortimer, Gary
;
Fazal-e-Hasan, Syed
;
Strebel, Judi
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012431571
Saved in:
7
Validating a consumer-based service brand equity (CBSBE) model in the airline industry
Sarker, Moniruzzaman
;
Mohd-Any, Amrul Asraf
; …
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012433421
Saved in:
8
To err is human : tolerate humans instead of machines in service failure
Chen, Nuoya
;
Mohanty, Smaraki
;
Jiao, Jinfeng
;
Fan, Xiucheng
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012433727
Saved in:
9
Therapeutic servicescapes : restorative and relational resources in service settings
Rosenbaum, Mark S.
;
Friman, Margareta
;
Contreras …
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012268821
Saved in:
10
Weathering consumer pricing sensitivity : the importance of customer contact and personalized services in the financial services industry
Yun, Wonjoo
;
Hanson, Nicole
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-6
Persistent link: https://www.econbiz.de/10012268849
Saved in:
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