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~isPartOf:"Journal of retailing and consumer services"
~subject:"Emotion"
~subject:"Service industry"
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Search: subject_exact:"Beschwerdemanagement"
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Emotion
Service industry
Beschwerdemanagement
43
Complaint management
43
Dienstleistungsqualität
37
Service quality
37
Customer satisfaction
33
Kundenzufriedenheit
33
Beziehungsmarketing
26
Relationship marketing
26
Consumer behaviour
21
Konsumentenverhalten
21
Service recovery
16
Service failure
15
Customer service
11
Kundenservice
11
Justice
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Gerechtigkeit
9
Viral marketing
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Virales Marketing
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Mobile communications
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Mobilkommunikation
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Satisfaction
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Ethiopia
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Online retailing
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Online-Handel
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Perceived justice
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USA
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United States
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Äthiopien
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Brand image
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Brand management
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Co-creation
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Chen, Nuoya
1
Fan, Xiucheng
1
Gohary, Ali
1
Hamzelu, Bahman
1
Hanzaee, Kambiz Heidarzadeh
1
Jiao, Jinfeng
1
Le, Hoang T. P. M.
1
Lee, Sangwoo
1
Mohanty, Smaraki
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Park, Jungkun
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Paul, Justin
1
Pourazizi, Lida
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Sahadev, Sunil
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Journal of retailing and consumer services
International journal of hospitality management
15
Journal of business research : JBR
14
Journal of service research : JSR
9
The journal of services marketing
8
Psychology & marketing
7
Journal of hospitality marketing & management
5
Journal of the Academy of Marketing Science
5
Service business
5
European journal of marketing : EJM
4
International journal of contemporary hospitality management
4
Asia Pacific journal of marketing and logistics
3
International journal of production economics
3
International journal of quality and service sciences
3
Journal of consumer marketing
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
The service industries journal
3
Fokus Dienstleistungsmarketing
2
Journal of Asian finance, economics and business : JAFEB
2
Journal of business ethics : JOBE
2
Journal of consumer behaviour : an international research review
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of retailing
2
Journal of service management
2
Journal of service theory and practice : JSTP
2
Managing service quality : MSQ ; an international journal
2
Services marketing quarterly
2
The journal of applied business research
2
Tourism management perspectives : TMP
2
Vision : the journal of business perspective
2
Academy of Management journal : AMJ
1
Administrative Sciences : open access journal
1
Aktuelle Entwicklungen im Dienstleistungsmarketing
1
Asia-Pacific journal of business administration
1
Australasian marketing journal
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Consumer behavior review : CBR
1
Corporate communications : an international journal
1
Delivering value in turbulent times : AMA Summer Educators' Conference 2011 ; AMA educators' proceedings Volume 22 ; San Francisco, California, USA, 5 - 7 August 2011
1
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
1
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1
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
2
To err is human : tolerate humans instead of machines in service failure
Chen, Nuoya
;
Mohanty, Smaraki
;
Jiao, Jinfeng
;
Fan, Xiucheng
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012433727
Saved in:
3
Service failure and problems : internal marketing solutions for facing the future
Paul, Justin
;
Sahadev, Sunil
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 304-311
Persistent link: https://www.econbiz.de/10011801993
Saved in:
4
Understanding effects of co-creation on cognitive, affective and behavioral evaluations in service recovery : an ethnocultural analysis
Gohary, Ali
;
Hamzelu, Bahman
;
Pourazizi, Lida
;
Hanzaee, …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 182-198
Persistent link: https://www.econbiz.de/10011528630
Saved in:
5
The influence of empathy in complaint handling : evidence of gratitudinal and transactional routes to loyalty
Simon, Françoise
- In:
Journal of retailing and consumer services
20
(
2013
)
6
,
pp. 599-608
Persistent link: https://www.econbiz.de/10010128294
Saved in:
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