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~isPartOf:"Journal of retailing and consumer services"
~subject:"Leistungsbündel"
~subject:"Work behaviour"
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Search: subject_exact:"Post-purchase marketing"
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Leistungsbündel
Work behaviour
Customer service
74
Kundenservice
74
Dienstleistungsqualität
58
Service quality
58
Customer satisfaction
47
Kundenzufriedenheit
47
Consumer behaviour
43
Konsumentenverhalten
43
Beziehungsmarketing
35
Relationship marketing
35
Einzelhandel
13
Retail trade
13
Emotion
12
Beschwerdemanagement
11
Complaint management
11
Dienstleistungssektor
11
Satisfaction
11
Service industry
11
Service failure
8
Arbeitsverhalten
6
Arbeitszufriedenheit
6
Job satisfaction
6
Online retailing
6
Online-Handel
6
Service encounters
6
Service recovery
6
Artificial intelligence
5
Künstliche Intelligenz
5
Mobile communications
5
Mobilkommunikation
5
Salespeople
5
Service encounter
5
Verkaufspersonal
5
Viral marketing
5
Virales Marketing
5
Customer loyalty
4
Emotional intelligence
4
Gender
4
Geschlecht
4
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7
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Article
7
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7
Aufsatz in Zeitschrift
7
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English
7
Author
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Asante, Daniel
1
Asante, Eric Adom
1
Chebat, Jean-Charles
1
Dominique-Ferreira, Sérgio
1
Fazal-e-Hasan, Syed
1
Gaucher, Benoît
1
Geng, Shuang
1
Gong, Taeshik
1
He, Yuqin
1
Huang, Miaojia
1
Hyun, Hyowon
1
Kwamega, Michael
1
Law, Kris M.Y
1
Medler-Liraz, Hana
1
Mortimer, Gary
1
Park, Jungkun
1
Seger-Guttmann, Tali
1
Strebel, Judi
1
Tang, Chunyong
1
Yang, Wen
1
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Journal of retailing and consumer services
International journal of hospitality management
15
Dienstleistungsproduktivität : mit mobilen Assistenzsystemen zum Unternehmenserfolg
9
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
8
The journal of services marketing
7
Journal of business research : JBR
6
Journal of service management
5
Journal of service research : JSR
5
SpringerLink / Bücher
5
International journal of contemporary hospitality management
4
Journal of service research
4
International journal of production research
3
Journal of service theory and practice : JSTP
3
Journal of the Academy of Marketing Science
3
Kundenbeziehungen im Dienstleistungsbereich
3
Tourism management : research, policies, practice
3
European journal of operational research : EJOR
2
Europäische Hochschulschriften / 5
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of quality and service sciences
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of marketing
2
Personnel psychology : a journal of applied research
2
Ross School of Business working paper series
2
Springer eBook Collection / Business and Economics
2
The Cornell hospitality quarterly
2
Vom Produkt- zum Dienstleistungsgeschäft : Marketingstrategien für reife Märkte ; [Frühjahrstagung der Wissenschaftlichen Gesellschaft für Innovatives Marketing (WiGIM) ; am 13. März 2008]
2
Academy of Management journal : AMJ
1
Advances in information systems and management science
1
Annales Universitatis Mariae Curie-Skłodowska / H
1
Arbeitsbericht / Institut für Unternehmensführung und Unternehmensforschung, Ruhr-Universität Bochum
1
Arbeitspapier / Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
1
Baltic journal of management : BJM
1
Berichte aus der Betriebswirtschaft
1
Betriebsmanagement
1
British journal of management : BJM
1
California management review
1
Cogent business & management
1
DUV / Wirtschaftswissenschaft
1
Der Markt : international journal of marketing
1
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ECONIS (ZBW)
7
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1
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7
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7
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date (newest first)
date (oldest first)
1
Going beyond the role : how employees' perception of corporate social responsibility fuels proactive customer service performance
Huang, Miaojia
;
Geng, Shuang
;
Yang, Wen
;
Law, Kris M.Y
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460803
Saved in:
2
In pursuit of service encounter quality : will service-oriented high-performance work systems benefit high-contact service industries?
Asante, Daniel
;
Tang, Chunyong
;
Kwamega, Michael
; …
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366345
Saved in:
3
The joint effect of flirting and emotional labor on customer service-related outcomes
Medler-Liraz, Hana
;
Seger-Guttmann, Tali
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012502728
Saved in:
4
Examining the consequences of customer-oriented deviance in retail
Mortimer, Gary
;
Fazal-e-Hasan, Syed
;
Strebel, Judi
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012431571
Saved in:
5
Customer response toward employees' emotional labor in service industry settings
Gong, Taeshik
;
Park, Jungkun
;
Hyun, Hyowon
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132182
Saved in:
6
How uncivil customers corrode the relationship between frontline employees and retailers
Gaucher, Benoît
;
Chebat, Jean-Charles
- In:
Journal of retailing and consumer services
46
(
2019
),
pp. 1-10
Persistent link: https://www.econbiz.de/10011980754
Saved in:
7
How important is the strategic order of product attribute presentation in the non-life insurance market?
Dominique-Ferreira, Sérgio
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 138-144
Persistent link: https://www.econbiz.de/10011629030
Saved in:
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