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~isPartOf:"Journal of retailing and consumer services"
~subject:"USA"
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Search: subject_exact:"Kunden-Hotline"
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USA
Customer service
74
Kundenservice
74
Dienstleistungsqualität
58
Service quality
58
Customer satisfaction
47
Kundenzufriedenheit
47
Consumer behaviour
43
Konsumentenverhalten
43
Beziehungsmarketing
35
Relationship marketing
35
Einzelhandel
13
Retail trade
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Emotion
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Beschwerdemanagement
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Complaint management
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Dienstleistungssektor
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Satisfaction
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Service industry
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Service failure
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Arbeitsverhalten
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Arbeitszufriedenheit
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Job satisfaction
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Online retailing
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Online-Handel
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Service encounters
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Service recovery
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Work behaviour
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Artificial intelligence
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Künstliche Intelligenz
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Mobile communications
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Mobilkommunikation
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Salespeople
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Service encounter
5
Verkaufspersonal
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Viral marketing
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Virales Marketing
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Customer loyalty
4
Emotional intelligence
4
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Ho, Ting Hin
1
Khajehzadeh, Saman
1
Ma, Fei
1
Macintosh, Gerrard
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Tojib, Dewi
1
Wang, Xueqin
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Yuen, Kum Fai
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Journal of retailing and consumer services
Journal of consumer research : JCR ; an interdisciplinary bimonthly
7
Services marketing quarterly
7
International journal of hospitality management
6
Psychology & marketing
6
The journal of services marketing
5
European journal of operational research : EJOR
4
Journal of service research : JSR
4
Journal of air transport management
3
Journal of marketing theory and practice
3
Personnel psychology : a journal of applied research
3
Academy of Management journal : AMJ
2
Faculty & research / Insead : working paper series
2
ILR review : the journal of work and policy
2
International journal of production economics
2
International journal of retail & distribution management
2
Journal of business research : JBR
2
Journal of consumer behaviour : an international research review
2
Journal of economics & management strategy : JEMS
2
Journal of the Academy of Marketing Science
2
Working paper series / Center for Advanced Human Resource Studies
2
(Inst. for Gov. Research. Service Monographs of the U.S. Gov.
1
Academy of Management learning & education : AMLE
1
Applications of supply chain management and e-commerce research
1
Bloomberg series
1
Business strategy review
1
Connect, learn, succeed
1
Contemporary research in e-branding
1
Cornell international industrial and labor relations reports
1
Discussion paper series / IZA
1
E-Service : new directions in theory and practice
1
ESMT working paper
1
Economic developments in India : quarterly update : analysis, reports, policy documents
1
Electronic markets : the international journal on networked business
1
European business review : EBR ; the official journal of the International Management Centres, Europe
1
European journal of marketing : EJM
1
Financial Institutions Center
1
Forum Marketing
1
Global business and organizational excellence : a review of research & best practices
1
Handbook of global supply chain management
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ECONIS (ZBW)
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1
The determinants of customers’ intention to use smart lockers for last-mile deliveries
Yuen, Kum Fai
;
Wang, Xueqin
;
Ma, Fei
;
Wong, Yiik Diew
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 316-326
Persistent link: https://www.econbiz.de/10012025991
Saved in:
2
Speaking up against service unfairness : the role of negative meta-perceptions
Ho, Ting Hin
;
Tojib, Dewi
;
Khajehzadeh, Saman
- In:
Journal of retailing and consumer services
35
(
2017
),
pp. 12-19
Persistent link: https://www.econbiz.de/10011645059
Saved in:
3
Examining the antecedents of trust and rapport in services : discovering new interrelationships
Macintosh, Gerrard
- In:
Journal of retailing and consumer services
16
(
2009
)
4
,
pp. 298-305
Persistent link: https://www.econbiz.de/10003864559
Saved in:
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