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~isPartOf:"Journal of retailing and consumer services"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Dienstleistungsbranche"
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Dienstleistungssektor
45
Service industry
45
Dienstleistungsqualität
26
Service quality
26
Consumer behaviour
20
Konsumentenverhalten
20
Customer satisfaction
18
Kundenzufriedenheit
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Beziehungsmarketing
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Aufsatz in Zeitschrift
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45
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Asante, Daniel
2
Asante, Eric Adom
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Finsterwalder, Jörg
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Kim, Kwang-Jae
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1
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Journal of retailing and consumer services
The service industries journal
267
Journal of business research : JBR
91
The journal of services marketing
85
International journal of production economics
58
Journal of service management
58
Service business
58
Industrial marketing management : the international journal for industrial and high-tech firms
52
Journal of service research : JSR
51
International journal of services technology and management
41
Structural change and economic dynamics : SC+ED
38
International journal of services and operations management
33
Regional studies
33
European journal of operational research : EJOR
30
International journal of hospitality management
30
The journal of business & industrial marketing
30
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
Services marketing quarterly
28
Journal of service research
27
Research policy : policy, management and economic studies of science, technology and innovation
27
International journal of innovation management
25
The international journal of human resource management
25
Economics of innovation and new technology
24
Technological forecasting & social change : an international journal
24
International journal of services, economics and management
23
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
22
Applied economics
21
Papeles de economía española
21
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
21
Growth and change : a journal of urban and regional policy
20
Información comercial española : ICE : revista de economía
20
International journal of production research
20
Managing service quality : MSQ ; an international journal
20
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
20
International journal of quality and service sciences
19
International journal of services and operations management : IJSOM
19
Technovation : the international journal of technological innovation, entrepreneurship and technology management
19
International journal of quality & reliability management
18
Journal of service theory and practice : JSTP
18
KIET Industrial economic review
18
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ECONIS (ZBW)
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1
Should reputable e-retailers undertake service activities along with sales?
Xu, Man
;
Tang, Wansheng
;
Zhao, Ruiqing
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014364479
Saved in:
2
Consumers and service robots : power relationships amid COVID-19 pandemic
Merdin-Uygur, Ezgi
;
Ozturkcan, Selcen
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014240288
Saved in:
3
Leveraging perceived HPWS to improve service encounter quality in high-contact service industries
Asante, Daniel
;
Tang, Chunyong
;
Asante, Eric Adom
; …
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014303270
Saved in:
4
Why does service inclusion matter? : the effect of service exclusion on customer indirect misbehavior
Gong, Xiushuang
;
Wang, Hanwen
;
Zhang, Xiadan
;
Tian, Hui
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013366271
Saved in:
5
Lessons from the COVID19 pandemic : the case of retail and consumer service firms
Grimmer, Louise
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366288
Saved in:
6
In pursuit of service encounter quality : will service-oriented high-performance work systems benefit high-contact service industries?
Asante, Daniel
;
Tang, Chunyong
;
Kwamega, Michael
; …
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366345
Saved in:
7
The multiple effects of service innovation and quality on transitional and electronic word-of-mouth in predicting customer behaviour
Lee, Wei-Long
;
Liu, Chih-Hsing
;
Tseng, Tzu-Wen
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209505
Saved in:
8
Service innovativeness in retailing : increasing the relative attractiveness during the COVID-19 pandemic
Pilawa, Joanna
;
Witell, Lars
;
Valtakoski, Aku
; …
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013364443
Saved in:
9
What fuzzy requests bring to frontline employees : an absorptive capacity theory perspective
Li, Xiaodong
;
Liu, Zibing
;
Ren, Ai
;
Gong, Bengang
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013364458
Saved in:
10
Perceived values, platform attachment and repurchase intention in on-demand service platforms : a cognition-affection-conation perspective
Lu, Baozhou
;
Yan, Lixiao
;
Chen, Zhipeng
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013364471
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