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~isPartOf:"Journal of service management"
~isPartOf:"Journal of strategic marketing"
~subject:"Customer satisfaction"
~subject:"Dienstleistungsmanagement"
~subject:"Einzelhandel"
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Search: subject_exact:"Beziehungsmanagement"
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Customer satisfaction
Dienstleistungsmanagement
Einzelhandel
Beziehungsmarketing
267
Relationship marketing
267
Consumer behaviour
115
Konsumentenverhalten
115
Kundenzufriedenheit
78
Dienstleistungsqualität
63
Service quality
63
Customer integration
44
Kundenintegration
44
Social Web
37
Social web
37
Brand management
33
Markenführung
33
Marketing management
31
Marketingmanagement
31
Betriebliche Wertschöpfung
29
Value creation
29
Customer value
26
Kundenwert
26
Brand image
24
Markenimage
24
Lieferantenmanagement
23
Supplier relationship management
23
Confidence
22
Vertrauen
22
Internet marketing
19
Online-Marketing
19
Dienstleistungssektor
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Service industry
18
Brand
17
Retail trade
17
Markenartikel
16
Services
15
Dienstleistung
14
Customer experience
13
Dienstleistungsmarketing
11
Services marketing
11
Viral marketing
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Aksoy, Lerzan
3
Edvardsson, Bo
3
Ponsignon, Frederic
3
Buoye, Alexander
2
Fisk, Raymond P.
2
Jaakkola, Elina
2
Keiningham, Timothy
2
Loureiro, Sandra Maria Correia
2
Mickelsson, Karl-Jacob
2
Rizomyliotis, Ioannis
2
Roy, Sanjit
2
Thaichon, Park
2
Tronvoll, Bård
2
Weaven, Scott
2
Aarikka-Stenroos, Leena
1
Abdullateef, Aliyu Olayemi
1
Ahmad, Bilal
1
Akbar, Muhammad Imad Ud Din
1
Akter, Shahriar
1
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Allsopp, Jason
1
Amawate, Vibhas
1
Apostolos, Giovanis
1
Arbore, Alessandro
1
Balaji, M. S.
1
Banerjee, Shubhomoy
1
Banik, Shanta
1
Batat, Wided
1
Baumann, Chris
1
Beerli, Asunción
1
Birgelen, Marcel van
1
Blazevic, Vera
1
Bloemer, Johanna M.
1
Boisvert, Jean
1
Bornemann, Torsten
1
Bouzdine-Chameeva, Tatiana
1
Bove, Liliana L.
1
Breazeale, Michael
1
Burton, Jamie
1
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Published in...
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Journal of service management
Journal of strategic marketing
Journal of retailing and consumer services
374
Journal of business research : JBR
170
International journal of hospitality management
139
The journal of services marketing
120
The service industries journal
66
Journal of hospitality marketing & management
65
Journal of retailing
59
Journal of travel and tourism marketing
58
International journal of contemporary hospitality management
54
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
54
Tourism management : research, policies, practice
53
Cogent business & management
50
Services marketing quarterly
49
Journal of service research : JSR
47
Service business
45
Asia Pacific journal of marketing and logistics
44
The international review of retail, distribution and consumer research
44
Journal of the Academy of Marketing Science
42
International journal of retail & distribution management
41
Industrial marketing management : the international journal for industrial and high-tech firms
38
The journal of business & industrial marketing
37
Psychology & marketing
36
International journal of retail and distribution management
35
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
35
International journal of electronic customer relationship management : IJECRM
34
The TQM journal : the international review of organizational improvement
34
The international journal of bank marketing : IJBM
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
SpringerLink / Bücher
30
International journal of electronic marketing and retailing : IJEMR
28
Journal of marketing
28
European journal of marketing : EJM
27
Marketing intelligence & planning
27
International journal of quality and service sciences
24
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
Total quality management & business excellence
24
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
23
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ECONIS (ZBW)
90
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1
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
2
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
3
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
4
The impact of integrated multi-unit service touchpoints on word-of-mouth recommendations, product satisfaction, and repurchase intentions
Boisvert, Jean
;
Khan, M. Sajid
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 37-57
Persistent link: https://www.econbiz.de/10014302707
Saved in:
5
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
6
Consumers' propensity for rollover service contracts : the influences of perceived value, convenience and trust on service loyalty
Wilkins, Stephen
;
Hazzam, Joe
;
Megicks, Phil
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 516-531
Persistent link: https://www.econbiz.de/10014304907
Saved in:
7
Validating a multidimensional perspective of relationship marketing on brand attachment, customer loyalty and purchase intentions : a serial mediation model
Ahmad, Bilal
;
Akbar, Muhammad Imad Ud Din
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 669-692
Persistent link: https://www.econbiz.de/10014304946
Saved in:
8
Customers' relationship maintenance and loyalty intentions after a brand transgression : a moderated mediation approach
Banerjee, Shubhomoy
;
Ratnakaram, Sunitha
;
Lohan, Amanish
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 693-717
Persistent link: https://www.econbiz.de/10014304951
Saved in:
9
Consumer retention through phygital experience in omnichannel retailing : role of consumer empowerment and satisfaction
Mishra, Sita
;
Malhotra, Gunjan
;
Chatterjee, Ravi
; …
- In:
Journal of strategic marketing
31
(
2023
)
4
,
pp. 749-766
Persistent link: https://www.econbiz.de/10014304964
Saved in:
10
Exploring the effects of status demotion in hierarchical loyalty programs
Banik, Shanta
- In:
Journal of strategic marketing
31
(
2023
)
5
,
pp. 1087-1106
Persistent link: https://www.econbiz.de/10014305081
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