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~isPartOf:"Journal of service management"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~person:"Tronvoll, Bård"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Beziehungsmarketing
2
Customer integration
2
Customer satisfaction
2
Customer service
2
Kundenintegration
2
Kundenservice
2
Kundenzufriedenheit
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Beschwerdemanagement
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Betriebliche Wertschöpfung
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Co-recovery
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Complaint management
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Consumer behaviour
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Customer co-creation
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Customer experience
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Customer value
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Dienstleistung
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Employee initiation
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Justice theory
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Konsumentenverhalten
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Kundenwert
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Selbstbedienung
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Self-service
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Self-service technologies
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Service dominant logic
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Service experience
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Service recovery
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Service-dominant logic
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Tronvoll, Bård
Edvardsson, Bo
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Brengman, Malaika
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Buell, Ryan W.
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Cheng, Shuoxin
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Dasu, Sriram
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Kim, Namwoon
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Kunz, Werner H.
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Lin, Cheng-Yu
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Lin, Jiun-Sheng Chris
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Liu, Nan
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Liu, Wei
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Mahr, Dominik
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Journal of service management
Management science : journal of the Institute for Operations Research and the Management Sciences
Marketing letters : a journal of research in marketing
1
The service industries journal
1
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ECONIS (ZBW)
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Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
2
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
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