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~isPartOf:"Journal of service management"
~isPartOf:"Service business"
~person:"Zhang, Kaixin"
~subject:"Relationship marketing"
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Relationship marketing
Arbeitsverhalten
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Consumer behaviour
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Customer mistreatment
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A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
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