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~isPartOf:"Journal of service management"
~isPartOf:"The journal of services marketing"
~person:"Dagger, Tracey S."
~person:"Harris, Lloyd C."
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Beziehungsmarketing
7
Relationship marketing
7
Customer satisfaction
3
Dienstleistungsmarketing
3
Dienstleistungsqualität
3
Kundenzufriedenheit
3
Service quality
3
Services marketing
3
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2
Consumer behaviour
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Customer deviance
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Distance learning
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Online retailing
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Online-Handel
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Productivity
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Dagger, Tracey S.
Harris, Lloyd C.
Klaus, Philipp
8
Aksoy, Lerzan
7
Heinonen, Kristina
7
Mattila, Anna S.
7
McColl-Kennedy, Janet R.
7
Edvardsson, Bo
5
Hollebeek, Linda D.
5
Jaakkola, Elina
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Alkire, Linda
4
Benoit, Sabine
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Burton, Jamie
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Gruber, Thorsten
4
Grönroos, Christian
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Gustafsson, Anders
4
Keiningham, Timothy
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Bruce, Helen L.
3
Buoye, Alexander
3
Fisk, Raymond P.
3
Gil Saura, Irene
3
Hammedi, Wafa
3
Hammerschmidt, Maik
3
Helkkula, Anu
3
Holloway, Betsy Bugg
3
Kandampully, Jay
3
Kunz, Werner
3
Lariviere, Bart
3
Lin, Cheng-Yu
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Malthouse, Edward C.
3
Mickelsson, Karl-Jacob
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Nijssen, E. J.
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Palmer, Adrian
3
Patterson, Paul G.
3
Ponsignon, Frederic
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Rosenbaum, Mark
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Strandvik, Tore
3
Tsiotsou, Rodoula H.
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Weiger, Welf Hermann
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Journal of service management
The journal of services marketing
European journal of marketing : EJM
6
Journal of service research : JSR
2
International journal of business environment : IJBE
1
Journal of advertising research
1
Journal of hospitality marketing & management
1
Journal of retailing
1
Journal of retailing and consumer services
1
Managing service quality : MSQ ; an international journal
1
The marketing review
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ECONIS (ZBW)
7
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1
Exposing Pinocchio customers : investigating exaggerated service stories
Harris, Lloyd C.
;
Fisk, Raymond P.
;
Sysalova, Hana
- In:
Journal of service management
27
(
2016
)
2
,
pp. 63-90
Persistent link: https://www.econbiz.de/10011564667
Saved in:
2
Managing customer misbehavior : challenges and strategies
Harris, Lloyd C.
;
Daunt, Kate L.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 281-293
Persistent link: https://www.econbiz.de/10009788853
Saved in:
3
Do relationship benefits and maintenance drive commitment and loyalty?
Dagger, Tracey S.
;
David, Meredith E.
;
Ng, Sandy
- In:
The journal of services marketing
25
(
2011
)
4
,
pp. 273-281
Persistent link: https://www.econbiz.de/10009272273
Saved in:
4
The role of intimacy in service relationships: an exploration
Beetles, Andrea C.
;
Harris, Lloyd C.
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 347-358
Persistent link: https://www.econbiz.de/10008653370
Saved in:
5
Service quality, trust, commitment and service differentiation in business relationships
Chenet, Pierre
;
Dagger, Tracey S.
;
O'Sullivan, Don
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 335-346
Persistent link: https://www.econbiz.de/10008653371
Saved in:
6
Embedding relationship cues in written communication
Raciti, Maria M.
;
Dagger, Tracey S.
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 103-111
Persistent link: https://www.econbiz.de/10003990879
Saved in:
7
Online servicecapes, trust, and purchase intentions
Harris, Lloyd C.
;
Goode, Mark M. H.
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 230-243
Persistent link: https://www.econbiz.de/10003990932
Saved in:
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