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~isPartOf:"Journal of service management"
~person:"Frimpong, Kwabena"
~subject:"Kundenservice"
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Relative importance of satisfaction dimensions on service performance : a developing country context
Frimpong, Kwabena
;
Wilson, Alan M.
- In:
Journal of service management
24
(
2013
)
4
,
pp. 401-419
Persistent link: https://www.econbiz.de/10009790193
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