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~isPartOf:"Journal of service management"
~person:"Harris, Lloyd C."
~subject:"Customer satisfaction"
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Harris, Lloyd C.
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Journal of service management
Journal of retailing and consumer services
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The journal of services marketing
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Tourism management : research, policies, practice
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Exposing Pinocchio customers : investigating exaggerated service stories
Harris, Lloyd C.
;
Fisk, Raymond P.
;
Sysalova, Hana
- In:
Journal of service management
27
(
2016
)
2
,
pp. 63-90
Persistent link: https://www.econbiz.de/10011564667
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