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~isPartOf:"Journal of service management"
~person:"Kandampully, Jay"
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Journal of service management
Journal of retailing and consumer services
2
International journal of contemporary hospitality management
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International journal of hospitality management
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International journal of quality and service sciences
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Journal of Service Management
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Journal of Service Management: Volume 26, Issue 2
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Why are Generation Y consumers the most likely to complain and repurchase?
Soares, Raquel Reis
;
Zhang, Ting Ting
;
Proença, João F.
; …
- In:
Journal of service management
28
(
2017
)
3
,
pp. 520-540
Persistent link: https://www.econbiz.de/10011758761
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Online customer engagement : creating social environments through brand community constellations
Hammedi, Wafa
;
Kandampully, Jay
;
Zhang, Ting Ting Christina
- In:
Journal of service management
26
(
2015
)
5
,
pp. 777-806
Persistent link: https://www.econbiz.de/10011503583
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