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~isPartOf:"Journal of service management"
~person:"Keiningham, Timothy"
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Beziehungsmarketing
3
Consumer behaviour
3
Konsumentenverhalten
3
Relationship marketing
3
Customer satisfaction
2
Kundenzufriedenheit
2
Satisfaction
2
Share of wallet
2
Consumer behavior
1
Customer commitment
1
Customer loyalty
1
Double jeopardy
1
Financial services
1
Finanzdienstleistung
1
Longitudinal
1
Longitudinal data
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Loyalty
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Market share
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Marktanteil
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Panel
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Panel study
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Panel survey data
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Relative metrics
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Segmentation methods
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Service encounters
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Keiningham, Timothy
Aksoy, Lerzan
4
Edvardsson, Bo
4
Jaakkola, Elina
4
McColl-Kennedy, Janet R.
4
Hammerschmidt, Maik
3
Malthouse, Edward C.
3
Nijssen, E. J.
3
Ponsignon, Frederic
3
Weiger, Welf Hermann
3
Bilstein, Nicola
2
Bloemer, Johanna M.
2
Buoye, Alexander
2
Fisk, Raymond P.
2
Giertz, Johann N.
2
Halinen, Aino
2
Hammedi, Wafa
2
Heinonen, Kristina
2
Helkkula, Anu
2
Hillebrand, Bas
2
Hollebeek, Linda D.
2
Kandampully, Jay
2
Kunz, Werner
2
Lariviere, Bart
2
Leroi-Werelds, Sara
2
Meyer, Anton
2
Mickelsson, Karl-Jacob
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Patrício, Lia
2
Tronvoll, Bård
2
Witell, Lars
2
Aarikka-Stenroos, Leena
1
Ahuvia, Aaron
1
Akpinar, Ezgi
1
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Allsopp, Jason
1
Amelia, Amelia
1
Anaza, Nwamaka A.
1
Anderson, Laurel
1
Andreassen, Tor Wallin
1
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Journal of service management
Journal of business research : JBR
2
Profit maximization through customer relationship marketing : measurement, prediction and implementation
2
Handbook of research on customer equity in marketing
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing
1
Journal of marketing research : JMR
1
Journal of retailing and consumer services
1
Journal of service research
1
Journal of service research : JSR
1
The journal of services marketing
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ECONIS (ZBW)
3
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Is share of wallet exclusively about making customers happy or having more customers? : exploring the relationship between satisfaction and double jeopardy
Buoye, Alexander
;
Loureiro, Yuliya Komarova
;
Kabadayi, …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 434-459
Persistent link: https://www.econbiz.de/10011563591
Saved in:
2
A longitudinal examination of customer commitment and loyalty
Lariviere, Bart
;
Keiningham, Timothy
;
Cooil, Bruce
; …
- In:
Journal of service management
25
(
2014
)
1
,
pp. 75-100
Persistent link: https://www.econbiz.de/10010260104
Saved in:
3
The cumulative effect of satisfaction with discrete transactions on share of wallet
Keiningham, Timothy
;
Aksoy, Lerzan
;
Malthouse, Edward C.
; …
- In:
Journal of service management
25
(
2014
)
3
,
pp. 310-333
Persistent link: https://www.econbiz.de/10010384976
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