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~isPartOf:"Journal of service management"
~person:"Söderlund, Magnus"
~subject:"Satisfaction"
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Satisfaction
Customer satisfaction
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Kundenzufriedenheit
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Service encounters
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Söderlund, Magnus
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Journal of service management
The international review of retail, distribution and consumer research
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ECONIS (ZBW)
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Preferential treatment in the service encounter
Söderlund, Magnus
;
Liljander, Veronica
;
Gummerus, Johanna
- In:
Journal of service management
25
(
2014
)
4
,
pp. 512-530
Persistent link: https://www.econbiz.de/10010405209
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