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~isPartOf:"Journal of service management"
~person:"Wu, Luorong"
~subject:"Complaint management"
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Complaint management
Consumer behaviour
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Customer satisfaction
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Dienstleistungsqualität
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Wu, Luorong
Huang, Wen Hsien
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Journal of service management
International journal of contemporary hospitality management
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Journal of hospitality marketing & management
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ECONIS (ZBW)
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A double whammy effect of ethnicity and gender on consumer responses to management level service failures
Wu, Luorong
;
Han, Rachel
;
Mattila, Anna S.
- In:
Journal of service management
27
(
2016
)
3
,
pp. 339-359
Persistent link: https://www.econbiz.de/10011583559
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