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~isPartOf:"Journal of service management"
~subject:"Dienstleistungsmarketing"
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Search: subject:"Beziehungsmarketing"
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Dienstleistungsmarketing
Beziehungsmarketing
106
Relationship marketing
106
Consumer behaviour
55
Konsumentenverhalten
55
Customer satisfaction
40
Kundenzufriedenheit
40
Dienstleistungsqualität
37
Service quality
37
Customer integration
26
Kundenintegration
26
Services
15
Social Web
15
Social web
15
Betriebliche Wertschöpfung
14
Dienstleistung
14
Value creation
14
Customer experience
13
Dienstleistungssektor
13
Service industry
13
Brand management
12
Customer value
12
Kundenwert
12
Markenführung
12
Brand
8
Brand image
8
Markenimage
8
Services marketing
8
Co-creation
7
Confidence
7
Markenartikel
7
Social relations
7
Soziale Beziehungen
7
Vertrauen
7
Customer loyalty
6
Customer service
6
Dienstleistungsmanagement
6
Einzelhandel
6
Emotion
6
Innovation
6
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7
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1
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8
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8
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1
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English
8
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Jaakkola, Elina
2
Aarikka-Stenroos, Leena
1
Blazevic, Vera
1
Cheung, Lilliemay
1
Ferrier, Elizabeth
1
Helkkula, Anu
1
Hillebrand, Bas
1
Hsieh, Chia-chuan
1
Kemp, Ron
1
King, Ceridwyn
1
Lin, Jiun-sheng Chris
1
McColl-Kennedy, Janet R.
1
Nijssen, E. J.
1
Sidaoui, Karim
1
So, Kevin Kam Fung
1
Sparks, Beverley
1
Söderlund, Magnus
1
Wang, Ying
1
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Journal of service management
The journal of services marketing
23
Journal of service research : JSR
11
Journal of retailing and consumer services
10
Services marketing quarterly
8
European journal of marketing : EJM
7
Kundenbeziehungen im Dienstleistungsbereich
7
Journal of the Academy of Marketing Science
6
Basler Schriften zum Marketing
5
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
5
Journal of business research : JBR
5
Dienstleistungsmarken : Forum Dienstleistungsmanagement
4
International journal of contemporary hospitality management
4
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
4
Journal of service theory and practice
4
Managing consumer services : factory or theater?
4
SpringerLink / Bücher
4
The international journal of bank marketing : IJBM
4
European journal of marketing
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Journal of strategic marketing
3
Journal of travel and tourism marketing
3
Management im Gesundheitswesen : das Lehrbuch für Studium und Praxis
3
Marketing theory
3
The journal of business & industrial marketing
3
The service industries journal
3
Tourism management : research, policies, practice
3
Advances in services marketing
2
Aktuelle Entwicklungen im Dienstleistungsmarketing
2
Beiträge zum Controlling
2
Dienstleistungsmanagement : Jahrbuch
2
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
2
Edward Elgar E-Book Archive
2
Elgar original reference
2
Gabler Edition Wissenschaft
2
Gabler-Edition Wissenschaft
2
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
2
International journal of services and operations management
2
Journal of business-to-business marketing
2
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ECONIS (ZBW)
8
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1
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8
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8
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date (oldest first)
1
The TRISEC framework for optimizing conversational agent design across search, experience and credence service contexts
Blazevic, Vera
;
Sidaoui, Karim
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 733-746
Persistent link: https://www.econbiz.de/10013325755
Saved in:
2
Poor and rich customers in the service encounter
Söderlund, Magnus
- In:
Journal of service management
28
(
2017
)
2
,
pp. 265-283
Persistent link: https://www.econbiz.de/10011704037
Saved in:
3
Enhancing customer relationships with retail service brands : the role of customer engagement
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
Journal of service management
27
(
2016
)
2
,
pp. 170-193
Persistent link: https://www.econbiz.de/10011565134
Saved in:
4
Co-creating service experience
Jaakkola, Elina
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011401228
Saved in:
5
Service experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina
;
Helkkula, Anu
;
Aarikka-Stenroos, Leena
- In:
Journal of service management
26
(
2015
)
2
,
pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
Saved in:
6
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
7
Customer orientation and future market focus in NSD
Hillebrand, Bas
;
Kemp, Ron
;
Nijssen, E. J.
- In:
Journal of service management
22
(
2011
)
1
,
pp. 67-84
Persistent link: https://www.econbiz.de/10009010794
Saved in:
8
Modeling service friendship and customer compliance in high-contact service relationships
Lin, Jiun-sheng Chris
;
Hsieh, Chia-chuan
- In:
Journal of service management
22
(
2011
)
5
,
pp. 607-632
Persistent link: https://www.econbiz.de/10009405809
Saved in:
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