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~isPartOf:"Journal of service research"
~isPartOf:"The management of productivity and technology in manufacturing"
~person:"Bolton, Lisa E."
~person:"Miller, Steven M."
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Journal of service research
The management of productivity and technology in manufacturing
The economics of technological change
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To err is human(-oid) : how do consumers react to robot service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
Saved in:
2
Impacts of robotics and flexible manufacturing technologies on manufacturing costs and employment
Miller, Steven M.
- In:
The management of productivity and technology in …
,
(pp. 73-110)
.
1985
Persistent link: https://www.econbiz.de/10001261870
Saved in:
3
Industrial robotics and flexible manufacturing systems : an overview
Miller, Steven M.
- In:
The management of productivity and technology in …
,
(pp. 9-55)
.
1985
Persistent link: https://www.econbiz.de/10001261872
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