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~isPartOf:"Journal of service research"
~language:"eng"
~subject:"Beziehungsmarketing"
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Beziehungsmarketing
Robot
11
Roboter
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Artificial intelligence
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Consumer behaviour
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Dienstleistungsqualität
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Konsumentenverhalten
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Künstliche Intelligenz
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artificial intelligence
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service robots
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anthropomorphism
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service robot
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Belanche, Daniel
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Bolton, Lisa E.
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Casaló, Luis V.
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Flavián Blanco, Carlos
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Journal of service research
International journal of hospitality management
6
Technological forecasting & social change : an international journal
4
Electronic markets : EM ; the international journal of electronic commerce and business media
3
Journal of travel and tourism marketing
3
Journal of service management
2
Journal of service theory and practice
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Palgrave Studies in Cross-disciplinary Business Research, In Association with EuroMed Academy of Business
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The Cornell hospitality quarterly
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The service industries journal
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Artificial intelligence and digital diversity inclusiveness in corporate restructuring
1
Asia Pacific journal of marketing and logistics
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Developing digital marketing : relationship perspectives
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Digital Transformation for Fashion and Luxury Brands : Theory and Practice
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Industrial marketing management : the international journal for industrial and high-tech firms
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International journal of contemporary hospitality management
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Journal of business research : JBR
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Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of hospitality marketing & management
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Journal of research in interactive marketing : interactive marketing and computer-mediated communication
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Journal of retailing and consumer services
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Review of business : interdisciplinary journal on risk and society
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Service business
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Strategic approaches to energy management : current trends in energy economics and green investment
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The Oxford Handbook of Mobile Communication and Society
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ECONIS (ZBW)
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How smart should a service
robot
be?
Schepers, Jeroen
;
Belanche, Daniel
;
Casaló, Luis V.
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
Saved in:
2
To err is human(-oid) : how do consumers react to
robot
service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
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