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~isPartOf:"Journal of service research"
~person:"Casaló, Luis V."
~person:"Lin, Zhibin"
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Artificial intelligence
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Dienstleistungsqualität
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Casaló, Luis V.
Lin, Zhibin
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Journal of service research
The service industries journal
2
Electronic markets : EM ; the international journal of electronic commerce and business media
1
Journal of service management
1
Technological forecasting & social change : an international journal
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ECONIS (ZBW)
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How smart should a service
robot
be?
Schepers, Jeroen
;
Belanche, Daniel
;
Casaló, Luis V.
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
Saved in:
2
Customer emotions in service
robot
encounters : a hybrid machine-human intelligence approach
Filieri, Raffaele
;
Lin, Zhibin
;
Li, Yulei
;
Lu, Xiaoqian
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 614-629
Persistent link: https://www.econbiz.de/10013396024
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