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~isPartOf:"Journal of service research"
~person:"Choi, Sungwoo"
~type_genre:"Article in journal"
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Journal of service research
Marketing letters : a journal of research in marketing
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To err is human(-oid) : how do consumers react to
robot
service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
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