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~isPartOf:"Journal of service research"
~person:"Hammerschmidt, Maik"
~person:"Pathak, Parag A."
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Beziehungsmarketing
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Consumer behaviour
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Customer satisfaction
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Customer service
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Dienstleistungsqualität
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Dienstleistungssektor
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Konsumentenverhalten
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compensation
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customer anger
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Hammerschmidt, Maik
Pathak, Parag A.
Grégoire, Yany
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Huang, Ming-Hui
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Becker, Jan U.
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Journal of service research
NBER Working Paper
5
NBER working paper series
5
Working paper / National Bureau of Economic Research, Inc.
5
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
4
Discussion paper
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Discussion paper series / IZA
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Interactive Marketing im Web 2.0+ : Konzepte und Anwendungen für ein erfolgreiches Marketingmanagement im Internet
2
The American economic review
2
American Economic Review Insights
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American economic review
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Dienstleistungsmarketing
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Econometrica : journal of the Econometric Society, an international society for the advancement of economic theory in its relation to statistics and mathematics
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
Faculty research working paper series / John F. Kennedy School of Government, Harvard University
1
IZA Discussion Paper
1
Journal of service research : JSR
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Journal of the Academy of Marketing Science
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Management, Prozessgestaltung, Kundenperspektive
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The Rand journal of economics
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The quarterly journal of economics
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The perils of service contract divestment : when and why customers seek revenge and how it can be attenuated
Haenel, Christina M.
;
Wetzel, Hauke
;
Hammerschmidt, Maik
- In:
Journal of service research
22
(
2019
)
3
,
pp. 301-322
Persistent link: https://www.econbiz.de/10012126415
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