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~isPartOf:"Journal of service research"
~person:"Walsh, Gianfranco"
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Search: subject:"Relationship marketing"
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Beziehungsmarketing
2
Customer satisfaction
2
Customer service
2
Dienstleistungsqualität
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Kundenservice
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Kundenzufriedenheit
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Relationship marketing
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Beschwerdemanagement
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Complaint management
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Consumer behaviour
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Ethnic discrimination
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Ethnische Diskriminierung
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Mobile communications
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Services
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Systematischer Fehler
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compensation
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customer-company identification
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ethnic bias
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frontline marketing
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group service failure
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group service recovery
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homophily
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individual service recovery
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other customer influence
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rapport
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service encounters
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social comparison
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stereotyping
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Walsh, Gianfranco
Hollebeek, Linda D.
3
Lemon, Katherine N.
3
Becker, Jan U.
2
Brady, Michael K.
2
Groth, Markus
2
Grégoire, Yany
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Hochstein, Bryan
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Houston, Mark B.
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Mattila, Anna S.
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McColl-Kennedy, Janet R.
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Melero-Polo, Iguácel
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Ostrom, Amy L.
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Rangarajan, Deva
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Sesé, F. Javier
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Verleye, Katrien
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Yue, Yumeng
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Agnihotri, Raj
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Albrecht, Arne Keno
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Anderson, Laurel
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Andzulis, James
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Auh, Seigyoung
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Bagozzi, Richard P.
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Barrot, Christian
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Beatty, Sharon E.
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Beck, Jonathan M.
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Journal of service research
Jahrbuch der Absatz- und Verbrauchsforschung
3
European management journal
2
Journal of business research : JBR
2
Journal of service research : JSR
2
Journal of the Academy of Marketing Science
2
Psychology & marketing
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Zeitschrift für Energiewirtschaft : ZfE
2
British journal of management : BJM
1
Harvard-Business-Manager : das Wissen der Besten
1
Herausforderungen der internationalen marktorientierten Unternehmensführung : Festschrift für Reinhard Hünerberg
1
International journal of innovation management
1
International journal of retail & distribution management
1
Marketing : ZFP ; journal of research and management
1
Reputation Management
1
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
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Yearbook of marketing and consumer research
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ECONIS (ZBW)
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Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
2
The effect of compensation size on recovery satisfaction after group service failures: the role of group versus individual service recovery
Albrecht, Arne Keno
;
Schäfers, Tobias
;
Walsh, Gianfranco
; …
- In:
Journal of service research
22
(
2019
)
1
,
pp. 60-74
Persistent link: https://www.econbiz.de/10012005769
Saved in:
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