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~isPartOf:"Journal of service research"
~subject:"Anforderungsprofil"
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Anforderungsprofil
Customer service
24
Kundenservice
24
Dienstleistungsqualität
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17
Customer satisfaction
15
Kundenzufriedenheit
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frontline employees
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service encounter
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Herzog, Walter
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Journal of service research
Journal of marketing
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Das professionelle 1 x 1
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Grundlagen des After Sales Marketing
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Harvard business review : HBR
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Interaktionen im Dienstleistungsbereich
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International journal of logistics economics and globalisation
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Journal of business research : JBR
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Journal of service research : JSR
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Journal of service theory and practice : JSTP
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Organizational dynamics : a quarterly review of organizational behavior for professional managers
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Produktion mit Dienstleistung : Integration als Zukunftschance
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Do customer discounts affect frontline employees?
Troebs, Cord-Christian
;
Wagner, Tillmann
;
Herzog, Walter
- In:
Journal of service research
24
(
2021
)
3
,
pp. 390-404
Persistent link: https://www.econbiz.de/10012592945
Saved in:
2
When sales becomes service : the evolution of the professional selling role and an organic model of frontline ambidexterity
Hughes, Douglas E.
;
Ogilvie, Jessica L.
- In:
Journal of service research
23
(
2020
)
1
,
pp. 22-32
Persistent link: https://www.econbiz.de/10012183577
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