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~isPartOf:"Journal of service research"
~subject:"Beschwerdemanagement"
~subject:"Data protection"
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Journal of service research
International journal of hospitality management
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Journal of service theory and practice
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Journal of retailing and consumer services
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Accounting horizons : a quarterly publication of the American Accounting Association
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Asia Pacific journal of marketing and logistics
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Sustainability and welfare policy in European market economies : 16th and 17th Annual Conference of the Faculty of Economics and Business Administration Sofia, October 18 to 19, 2013 and October 17 to 18, 2014
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Do you mind if I ask you a personal question? : how AI service agents alter consumer self-disclosure
Kim, Tae Woo
;
Jiang, Li
;
Duhachek, Adam
;
Lee, Hyejin
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 649-666
Persistent link: https://www.econbiz.de/10013396030
Saved in:
2
To err is human(-oid) : how do consumers react to
robot
service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
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