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~isPartOf:"Journal of service research"
~subject:"Work behaviour"
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Work behaviour
Customer service
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Dienstleistungsqualität
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Kundenzufriedenheit
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Beziehungsmarketing
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Borgh, Michel van der
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Journal of service research
International journal of hospitality management
15
The journal of services marketing
7
Journal of business research : JBR
6
Journal of retailing and consumer services
6
Journal of service management
5
Journal of service research : JSR
5
International journal of contemporary hospitality management
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Journal of service theory and practice : JSTP
3
Tourism management : research, policies, practice
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of marketing
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Personnel psychology : a journal of applied research
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The Cornell hospitality quarterly
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Academy of Management journal : AMJ
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Baltic journal of management : BJM
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British journal of management : BJM
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Cogent business & management
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European journal of marketing : EJM
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Global business and organizational excellence : GBOE
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Group & organization management : an international journal
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Industrial marketing management : the international journal for industrial and high-tech firms
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Information systems management
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International journal of bank marketing
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International journal of quality and service sciences
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International journal of selection and assessment
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Journal of Asia Pacific business
1
Journal of Asian business and economic studies : JABES
1
Journal of business and psychology
1
Journal of business ethics : JOBE
1
Journal of hospitality marketing & management
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of management
1
Journal of management : JOM
1
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
1
Journal of organizational behavior : OB ; the international journal of industrial, occupational and organizational psychology and behavior
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Journal of organizational change management
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
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Journal of retailing
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ECONIS (ZBW)
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1
Not my circus, not my monkeys? : frontline employee perceptions of customer deviant behaviors and service firms' guardianship policies
Fennell, Patrick B.
;
Lorenz, Melanie P.
;
Hall, Kristina …
- In:
Journal of service research
26
(
2023
)
3
,
pp. 422-440
Persistent link: https://www.econbiz.de/10014325997
Saved in:
2
Bringing service interactions into focus : prevention- versus promotion-focused customers' sensitivity to employee display authenticity
Lechner, Andreas
;
Mathmann, Frank
- In:
Journal of service research
24
(
2021
)
2
,
pp. 284-300
Persistent link: https://www.econbiz.de/10012522541
Saved in:
3
A meta-analysis of frontline employees' role behavior and the moderating effects of national culture
Schepers, Jeroen J.L.
;
Borgh, Michel van der
- In:
Journal of service research
23
(
2020
)
3
,
pp. 255-280
Persistent link: https://www.econbiz.de/10012265752
Saved in:
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