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~isPartOf:"Journal of service research : JSR"
~isPartOf:"NBER Working Paper"
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Aksoy, Lerzan
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Journal of service research : JSR
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Current insights and future trends : [extended versions of papers presented at the 10th ICORIA (International Conference on Research in Advertising), held in Berlin, Germany, in June 2011]
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European journal of marketing
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ECONIS (ZBW)
6
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1
Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
Saved in:
2
Emotional convergence in service relationships : the shared frontline experience of customers and employees
Zablah, Alex R.
;
Sirianni, Nancy J.
;
Korschun, Daniel
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 76-90
Persistent link: https://www.econbiz.de/10011648260
Saved in:
3
A five-component customer commitment model : implications for repurchase intentions in goods and services industries
Keiningham, Timothy
;
Frennea, Carly M.
;
Aksoy, Lerzan
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 433-450
Persistent link: https://www.econbiz.de/10011392272
Saved in:
4
Service failure severity, customer satisfaction, and market share : an examination of the airline industry
Keiningham, Timothy
;
Morgeson, Forrest V.
;
Aksoy, Lerzan
; …
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 415-431
Persistent link: https://www.econbiz.de/10010432163
Saved in:
5
The relationship of employee perceptions of organizational climate to business-unit outcomes
Cooil, Bruce
;
Aksoy, Lerzan
;
Keiningham, Timothy
; …
- In:
Journal of service research : JSR
11
(
2008/09
)
3
,
pp. 277-294
Persistent link: https://www.econbiz.de/10003804815
Saved in:
6
Satisfiers and dissatisfiers in the online environment : a critical incident assessment
Holloway, Betsy Bugg
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
10
(
2007/08
)
4
,
pp. 347-364
Persistent link: https://www.econbiz.de/10003705721
Saved in:
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