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~isPartOf:"Journal of service research : JSR"
~isPartOf:"NBER Working Paper"
~person:"Aksoy, Lerzan"
~subject:"Airline"
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Service failure severity, customer satisfaction, and market share : an examination of the airline industry
Keiningham, Timothy
;
Morgeson, Forrest V.
;
Aksoy, Lerzan
; …
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 415-431
Persistent link: https://www.econbiz.de/10010432163
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