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~isPartOf:"Journal of service research : JSR"
~isPartOf:"NBER Working Paper"
~person:"Beatty, Sharon E."
~subject:"Konsumentenverhalten"
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Customer satisfaction
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Kundenzufriedenheit
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Beatty, Sharon E.
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Journal of service research : JSR
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Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
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