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~isPartOf:"Journal of service research : JSR"
~language:"eng"
~subject:"Patienten"
~subject:"Polizei"
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Journal of service research : JSR
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Moderating role of stress in evaluating negative services : encounters with the police
Singh, Sangeeta
;
Duque, Lola C.
- In:
Journal of service research : JSR
15
(
2012
)
2
,
pp. 231-241
Persistent link: https://www.econbiz.de/10009548669
Saved in:
2
Understanding emotional reactions for negative services : the impact of efficacy beliefs and stage in process
Miller, Elizabeth Gelfand
;
Luce, Mary Frances
;
Kahn, …
- In:
Journal of service research : JSR
12
(
2009/10
)
1
,
pp. 87-99
Persistent link: https://www.econbiz.de/10003878848
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