//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service research : JSR"
~person:"Alavi, Sascha"
~person:"Mittal, Vikas"
~subject:"Kundenzufriedenheit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Customer relationship management"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Kundenzufriedenheit
Beziehungsmarketing
3
Consumer behaviour
3
Konsumentenverhalten
3
Relationship marketing
3
Customer satisfaction
2
Customer integration
1
Customer service
1
Dienstleistungsmarketing
1
Dienstleistungsqualität
1
Dienstleistungssektor
1
Erwartungsbildung
1
Expectation formation
1
Kundenintegration
1
Kundenservice
1
Service industry
1
Service quality
1
Services marketing
1
Viral marketing
1
Virales Marketing
1
ability to evaluate
1
commitment
1
cross-cultural
1
customer satisfaction
1
goods versus services
1
information processing
1
loyalty
1
motivation to evaluate
1
repurchase intentions
1
service expectations
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Alavi, Sascha
Mittal, Vikas
Auh, Seigyoung
2
Beatty, Sharon E.
2
Dong, Beibei
2
Eisingerich, Andreas B
2
Evans, Kenneth R.
2
Flynn, Andrea Godfrey
2
Gong, Taeshik
2
Haws, Kelly L.
2
McColl-Kennedy, Janet R.
2
Schneider, Benjamin
2
Seiders, Kathleen
2
Sivakumar, K.
2
Wieseke, Jan
2
Zou, Shaoming
2
Aksoy, Lerzan
1
Albrecht, Arne Keno
1
Andreassen, Tor W.
1
Babakus, Emin
1
Barnes, Donald C.
1
Bartl, Christopher
1
Bayón, Tomás
1
Bearden, William O.
1
Bell, Simon J.
1
Benoit, Sabine
1
Berry, Leonard L.
1
Bloemer, Josée M. M.
1
Bolton, Ruth N.
1
Bowen, David E.
1
Brady, Michael K.
1
Buoye, Alexander
1
Chan, Kimmy Wa
1
Chandler, Jennifer D.
1
Cho, Yun Kyung
1
Choi, Jin Nam
1
Collier, Joel E.
1
Colm, Laura
1
Conroy, Denise M.
1
Costabile, Michele
1
Dacin, Peter A.
1
more ...
less ...
Published in...
All
Journal of service research : JSR
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of personal selling & sales management : JPSSM
1
Journal of retailing
1
Marketing letters : a journal of research in marketing
1
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
When do customers get what they expect? Understanding the ambivalent effects of customers' service expectations on satisfaction
Habel, Johannes
;
Alavi, Sascha
;
Schmitz, Christian
; …
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 361-379
Persistent link: https://www.econbiz.de/10011606692
Saved in:
2
A five-component customer commitment model : implications for repurchase intentions in goods and services industries
Keiningham, Timothy
;
Frennea, Carly M.
;
Aksoy, Lerzan
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 433-450
Persistent link: https://www.econbiz.de/10011392272
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->