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~isPartOf:"Journal of service research : JSR"
~person:"Dong, Beibei"
~subject:"Customer satisfaction"
~type:"article"
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Customer satisfaction
Beziehungsmarketing
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cocreation
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Dong, Beibei
Auh, Seigyoung
2
Beatty, Sharon E.
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Gong, Taeshik
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Zou, Shaoming
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Journal of service research : JSR
Journal of service management
1
Journal of the Academy of Marketing Science
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The journal of services marketing
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ECONIS (ZBW)
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Recovering coproduced service failures : antecedents, consequences, and moderators of locus of recovery
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 291-306
Persistent link: https://www.econbiz.de/10011665411
Saved in:
2
Effect of customer participation on service outcomes : the moderating role of participation readiness
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 160-176
Persistent link: https://www.econbiz.de/10011283711
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