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~isPartOf:"Journal of service research : JSR"
~person:"Evans, Kenneth R."
~subject:"Beziehungsmarketing"
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Beziehungsmarketing
Consumer behaviour
2
Customer satisfaction
2
Dienstleistungsqualität
2
Konsumentenverhalten
2
Kundenzufriedenheit
2
Relationship marketing
2
Service quality
2
customer participation
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Beschwerdemanagement
1
Complaint management
1
Customer service
1
Kundenservice
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ability
1
attribution of failure
1
benefit of participation
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cocreation
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coproduction
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customer satisfaction
1
locus of recovery
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perceived service quality
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recovery urgency
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role identification
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self-efficacy
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service outcomes
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service recovery
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Evans, Kenneth R.
Eisingerich, Andreas B
4
Auh, Seigyoung
2
Bell, Simon J.
2
Dong, Beibei
2
Flynn, Andrea Godfrey
2
Gong, Taeshik
2
Haws, Kelly L.
2
Schaefers, Tobias
2
Seiders, Kathleen
2
Sivakumar, K.
2
Wieseke, Jan
2
Zou, Shaoming
2
Alavi, Sascha
1
Albrecht, Arne Keno
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Andreassen, Tor W.
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Babakus, Emin
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Barnes, Donald C.
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Bartl, Christopher
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Bayón, Tomás
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Bearden, William O.
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Beatty, Sharon E.
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Benoit, Sabine
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Berry, Leonard L.
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Bhardwaj, Gunjan
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Bloemer, Josée M. M.
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Bowen, David E.
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Brady, Michael K.
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Briggs, Elten
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Brodie, Roderick J.
1
Cambra-Fierro, Jesús
1
Chan, Kimmy Wa
1
Chandler, Jennifer D.
1
Cho, Yun Kyung
1
Choi, Jin Nam
1
Ciuchita, Robert
1
Collier, Joel E.
1
Colm, Laura
1
Dagger, Tracey S.
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Danaher, Peter J.
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Journal of service research : JSR
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ECONIS (ZBW)
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Recovering coproduced service failures : antecedents, consequences, and moderators of locus of recovery
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 291-306
Persistent link: https://www.econbiz.de/10011665411
Saved in:
2
Effect of customer participation on service outcomes : the moderating role of participation readiness
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 160-176
Persistent link: https://www.econbiz.de/10011283711
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