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~isPartOf:"Journal of service research : JSR"
~person:"Gelbrich, Katja"
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Gelbrich, Katja
Eisingerich, Andreas B
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Journal of service research : JSR
Journal of business research : JBR
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Journal of the Academy of Marketing Science
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Qualitative Marktforschung : Konzepte - Methoden - Analysen
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How much compensation should a firm offer for a flawed service? : an examination of the nonlinear effects of compensation on satisfaction
Gelbrich, Katja
;
Gäthke, Jana
;
Grégoire, Yany
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 107-123
Persistent link: https://www.econbiz.de/10010483434
Saved in:
2
Identifying appropriate compensation types for service failures : a meta-analytic and experimental analysis
Roschk, Holger
;
Gelbrich, Katja
- In:
Journal of service research : JSR
17
(
2014
)
2
,
pp. 195-211
Persistent link: https://www.econbiz.de/10010356813
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