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~isPartOf:"Journal of service research : JSR"
~person:"Kimes, Sheryl E."
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Consumer behaviour
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Customer satisfaction
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Dienstleistungsqualität
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Konsumentenverhalten
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Kundenzufriedenheit
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Selbstbedienung
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Self-service
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Technischer Fortschritt
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accuracy
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convenience
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Kimes, Sheryl E.
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Journal of service research : JSR
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Only if it is convenient : understanding how convenience influences self-service technology evaluation
Collier, Joel E.
;
Kimes, Sheryl E.
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 39-51
Persistent link: https://www.econbiz.de/10009751114
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