//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service research : JSR"
~person:"Mattila, Anna S."
~person:"Patterson, Paul G."
~person:"Robertson, Nichola"
~person:"Wan, Lisa C."
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Complaint management"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
3
Complaint management
3
Consumer behaviour
2
Customer satisfaction
2
Dienstleistungsqualität
2
Emotion
2
Konsumentenverhalten
2
Kundenzufriedenheit
2
Service quality
2
anger
2
Australia
1
Australien
1
Bubbles
1
Cross-cultural management
1
Cultural identity
1
Interkulturelles Management
1
Kulturelle Identität
1
Selbstbedienung
1
Self-service
1
Spekulationsblase
1
cross-cultural
1
culture
1
customer experience
1
customer rage
1
emotions
1
negative affect
1
rage
1
service failure
1
service failure and recovery
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Language
All
English
3
Author
All
Mattila, Anna S.
Patterson, Paul G.
Robertson, Nichola
Wan, Lisa C.
Gelbrich, Katja
3
Tsarenko, Yelena
3
Brady, Michael K.
2
Larivière, Bart
2
McColl-Kennedy, Janet R.
2
Roschk, Holger
2
Van Vaerenbergh, Yves
2
Vermeir, Iris
2
Walsh, Gianfranco
2
Albrecht, Arne Keno
1
Basso, Kenny
1
Bearden, William O.
1
Beatty, Sharon E.
1
Blut, Markus
1
Boshoff, Christo
1
Brock, Christian
1
Capella, Michael L.
1
Casidy, Riza
1
Diamantopoulos, Adamantios
1
Dong, Beibei
1
Dose, David
1
Du, Jiangang
1
Evans, Kenneth R.
1
Evanschitzky, Heiner
1
Fan, Xiucheng
1
Fang, Zheng
1
Feng, Tianjun
1
Gabbott, Mark
1
Gal, Iddo
1
Gentlemen, Gramercy
1
Gruen, Thomas W.
1
Grégoire, Yany
1
Guo, Lin
1
Gäthke, Jana
1
Haws, Kelly L.
1
Hill, Ronald Paul
1
Hille, Patrick
1
Hindman, Dustin
1
Hopkins, Lucas M.
1
more ...
less ...
Published in...
All
Journal of service research : JSR
International journal of hospitality management
6
Journal of hospitality marketing & management
4
The journal of services marketing
4
Journal of retailing
3
Journal of business research : JBR
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of international consumer marketing
2
Journal of international marketing
2
Journal of service management
2
Journal of service research
2
Psychology & marketing
2
Services marketing quarterly
2
California management review
1
International journal of contemporary hospitality management
1
International journal of retail & distribution management
1
Journal of consumer behaviour : an international research review
1
Journal of consumer research : JCR ; an interdisciplinary bimonthly
1
Journal of global marketing
1
Journal of strategic marketing
1
Managing service quality : MSQ ; an international journal
1
more ...
less ...
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Geysers or bubbling hot springs? : a cross-cultural examination of customer rage from Eastern and Western perspectives
Patterson, Paul G.
;
Brady, Michael K.
;
McColl-Kennedy, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 243-259
Persistent link: https://www.econbiz.de/10011665370
Saved in:
2
Unpacking customer rage elicitation : a dynamic model
Surachartkumtonkun, Jiraporn
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 177-192
Persistent link: https://www.econbiz.de/10011283710
Saved in:
3
Predicting the likelihood of voiced complaints in the self-service technology context
Robertson, Nichola
;
Shaw, Robin N.
- In:
Journal of service research : JSR
12
(
2009/10
)
1
,
pp. 100-116
Persistent link: https://www.econbiz.de/10003878851
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->