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~isPartOf:"Journal of service research : JSR"
~person:"Mittal, Vikas"
~person:"Shahin, Arash"
~subject:"Customer satisfaction"
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Customer satisfaction
Kundenzufriedenheit
4
Arbeitszufriedenheit
1
Austauschtheorie
1
Beziehungsmarketing
1
Consumer behaviour
1
Decision
1
Dienstleistungssektor
1
EU countries
1
EU-Staaten
1
Efficiency
1
Effizienz
1
Eigentümer
1
Einzelhandel
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Entscheidung
1
Firm performance
1
Franchising
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Fusion
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Job satisfaction
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Konsumentenverhalten
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Lieferantenmanagement
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Merger
1
Owners
1
Profitability
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Relationship marketing
1
Rentabilität
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Retail trade
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Satisfaction
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Service industry
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Social exchange theory
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Supplier relationship management
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Unternehmenserfolg
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Zufriedenheit
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commitment
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cross-cultural
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customer satisfaction
1
dual emphasis
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efficiency
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financial performance
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firm performance
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Mittal, Vikas
Shahin, Arash
McColl-Kennedy, Janet R.
4
Aksoy, Lerzan
3
Auh, Seigyoung
3
Beatty, Sharon E.
3
Keiningham, Timothy
3
Larivière, Bart
3
Collier, Joel E.
2
Danaher, Peter J.
2
Dong, Beibei
2
Eisingerich, Andreas B
2
Evans, Kenneth R.
2
Flynn, Andrea Godfrey
2
Gelbrich, Katja
2
Gong, Taeshik
2
Groening, Christopher
2
Haws, Kelly L.
2
Kwortnik, Robert J.
2
Orsingher, Chiara
2
Parasuraman, A.
2
Patterson, Paul G.
2
Schneider, Benjamin
2
Seiders, Kathleen
2
Sharma, Piyush
2
Sivakumar, K.
2
Sweeney, Jillian C.
2
Van Vaerenbergh, Yves
2
Vermeir, Iris
2
Wieseke, Jan
2
Zou, Shaoming
2
Al-Amin, Mona
1
Alavi, Sascha
1
Albrecht, Arne Keno
1
Anderson, Shannon
1
Andreassen, Tor W.
1
Babakus, Emin
1
Bacon, Donald R.
1
Barnes, Donald C.
1
Barrutia, José M.
1
Bartl, Christopher
1
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Journal of service research : JSR
International journal of productivity and quality management : IJPQM
7
The TQM journal : the international review of organizational improvement
3
International journal of quality & reliability management
2
Journal of marketing research
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Benchmarking : an international journal ; BIJ
1
Customer engagement marketing
1
Handbook of marketing strategy
1
International journal of Islamic and Middle Eastern finance and management
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International journal of services and operations management
1
Journal of management research
1
Journal of marketing
1
Journal of retailing
1
MSI Fast Forward Series, Marketing Science Institute, Cambridge, MA
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Marketing letters : a journal of research in marketing
1
Mays Business School Research Paper
1
Measuring business excellence : the journal of organizational performance management
1
The international journal of productivity and performance management
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ECONIS (ZBW)
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1
How achieving the dual goal of customer satisfaction and efficiency in mergers affects a firm's long-term financial performance
Swaminathan, Vanitha
;
Groening, Christopher
;
Mittal, Vikas
- In:
Journal of service research : JSR
17
(
2014
)
2
,
pp. 182-194
Persistent link: https://www.econbiz.de/10010356816
Saved in:
2
A five-component customer commitment model : implications for repurchase intentions in goods and services industries
Keiningham, Timothy
;
Frennea, Carly M.
;
Aksoy, Lerzan
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 433-450
Persistent link: https://www.econbiz.de/10011392272
Saved in:
3
How employer and employee satisfaction affect customer satisfaction : an application to franchise services
Evanschitzky, Heiner
;
Groening, Christopher
;
Mittal, Vikas
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 136-148
Persistent link: https://www.econbiz.de/10009266749
Saved in:
4
How commitment influences the termination of B2B exchange relationships
Tsiros, Michael
;
Ross, William T.
;
Mittal, Vikas
- In:
Journal of service research : JSR
11
(
2008/09
)
3
,
pp. 263-276
Persistent link: https://www.econbiz.de/10003804811
Saved in:
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