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~isPartOf:"Journal of service research : JSR"
~person:"Rafaeli, Anat"
~subject:"Callcenter"
~type:"article"
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The impact of call center employees' customer orientation behaviors on service quality
Rafaeli, Anat
;
Ziklik, Lital
;
Doucet, Lorna
- In:
Journal of service research : JSR
10
(
2007/08
)
3
,
pp. 239-255
Persistent link: https://www.econbiz.de/10003705587
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