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~isPartOf:"Journal of service research : JSR"
~subject:"Tourism employees"
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Search: subject:"Tourismusberufe"
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Tourism employees
Tourismusberufe
4
Customer service
3
Dienstleistungsberufe
3
Dienstleistungssektor
3
Kundenservice
3
Service industry
3
Service workers
3
Arbeitskräfte
2
Arbeitszufriedenheit
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Human Resource Management
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Job satisfaction
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Personalmanagement
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Arbeitsmobilität
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Arbeitsverhalten
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Beschwerdemanagement
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Beziehungsmarketing
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Complaint management
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Creativity
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Customer satisfaction
1
Dienstleistungsmarketing
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Dienstleistungsqualität
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Employee retention
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Gastronomie
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Großbritannien
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Kreativität
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Kundenzufriedenheit
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Labour mobility
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Mitarbeiterbindung
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New product development
1
Produktentwicklung
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Relationship marketing
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Restaurant industry
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Salespeople
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Service quality
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Services marketing
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United Kingdom
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Brady, Michael K.
1
Danaher, Peter J.
1
Danaher, Tracey S.
1
Dass, Mayukh
1
Hopkins, Lucas M.
1
Kumar, Piyush
1
Lages, Cristiana R.
1
Piercy, Nigel
1
Pugh, Harrison B.
1
Sok, Keo Mony
1
Sok, Phyra
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Topaloglu, Omer
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Journal of service research : JSR
International journal of hospitality management
171
International journal of contemporary hospitality management
94
Tourism management : research, policies, practice
42
Journal of hospitality marketing & management
32
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
Tourism management perspectives : TMP
22
Journal of hospitality and tourism insights
10
The service industries journal
10
Tourism and hospitality research : THR
10
Journal of travel and tourism marketing
9
Tourism analysis : an interdisciplinary tourism & hospitality journal
9
Tourism and hospitality research : the surrey quarterly review
9
Lifelong learning for tourism : concepts, policy and implementation
8
The journal of services marketing
8
Service business
6
The Cornell hospitality quarterly
6
The international journal of human resource management
6
Economic research
5
Journal of business research : JBR
5
Tourism economics : the business and finance of tourism and recreation
5
Cogent business & management
4
Employee relations
4
European business ethics cases in context : the morality of corporate decision making
4
Journal of air transport management
4
Journal of business ethics : JOBE
4
Journal of family business management : JFBM
4
Report / International Labour Conference
4
Tourism review : the official journal of the AIEST
4
Administrative Sciences : open access journal
3
CEDEFOP panorama series
3
Cornell hospitality quarterly : CQ
3
Discussion paper series / IZA
3
European research studies
3
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
3
Inventi impact: service sector
3
Journal of Tourism, Heritage & Services Marketing : JTHSM
3
Journal of management research
3
Journal of revenue and pricing management
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
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ECONIS (ZBW)
4
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1
The complementarity of frontline service employee creativity and attention to detail in service delivery
Sok, Phyra
;
Sok, Keo Mony
;
Danaher, Tracey S.
;
Danaher, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 365-378
Persistent link: https://www.econbiz.de/10011916526
Saved in:
2
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
3
Understanding the drivers of job satisfaction of frontline service employees : learning from "lost employees"
Kumar, Piyush
;
Dass, Mayukh
;
Topaloglu, Omer
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 367-380
Persistent link: https://www.econbiz.de/10010432174
Saved in:
4
Key drivers of frontline employee generation of ideas for customer service improvement
Lages, Cristiana R.
;
Piercy, Nigel
- In:
Journal of service research : JSR
15
(
2012
)
2
,
pp. 215-230
Persistent link: https://www.econbiz.de/10009548670
Saved in:
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