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~isPartOf:"Journal of service theory and practice"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~person:"Mazraeh, Hanan"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Anchoring effect
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Customer satisfaction
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Demand-what-you-want
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Journal of service theory and practice
Management science : journal of the Institute for Operations Research and the Management Sciences
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The demand-what-you-want strategy to service recovery : achieving high customer satisfaction with low service failure compensation using anchoring and precision effects
Korn, Nathalie
;
Björkman, Jesper
;
Ek, Peter
;
Pihlgren, …
- In:
Journal of service theory and practice
33
(
2023
)
7
,
pp. 73-93
Persistent link: https://www.econbiz.de/10014448174
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