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~isPartOf:"Journal of service theory and practice"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~subject:"Customer integration"
~subject:"Lieferkette"
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Customer integration
Lieferkette
Customer service
26
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Dienstleistungsqualität
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Customer satisfaction
13
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13
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Cohen, Morris A.
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Kim, Sang Hyun
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Netessine, Serguei
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Guajardo, Jose A.
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Holvoet, Sofie
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Jajja, Muhammad Shakeel Sadiq
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Journal of service theory and practice
Management science : journal of the Institute for Operations Research and the Management Sciences
The journal of services marketing
9
Journal of business research : JBR
6
International journal of production economics
4
Journal of retailing and consumer services
4
The service industries journal
4
Journal of service management
3
European journal of operational research : EJOR
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
Journal of service research : JSR
2
SpringerLink / Bücher
2
Transportation research / E : an international journal
2
Asia Pacific journal of innovation and entrepreneurship : APJIE
1
Beiträge zur Dienstleistungsmarketing-Forschung : aktuelle Forschungsfragen und Forschungsergebnisse ; [14. Workshop Dienstleistungsmarketing 2010]
1
Benchmarking : an international journal
1
Benchmarking : an international journal ; BIJ
1
Best practice in Einkauf und Logistik
1
Creativity and innovation management
1
Customer Relationship Management : the ultimate guide to efficient use of CRM
1
Dienstleistungscontrolling
1
Electronic markets : the international journal on networked business
1
Emerging production optimization issues in supply chain systems
1
European journal of marketing
1
European journal of marketing : EJM
1
European review of service economics and management
1
Expert journal of marketing
1
Göttinger Wirtschaftsinformatik
1
Human resource development quarterly
1
IEEE transactions on engineering management : EM
1
INSEAD Working Paper
1
Information technology and product development
1
Innovations in supply chain management for information systems : novel approaches
1
International journal of bank marketing
1
International journal of consumer studies
1
International journal of electronic customer relationship management : IJECRM
1
International journal of electronic marketing and retailing : IJEMR
1
International journal of hospitality management
1
International journal of integrated supply management : IJISM
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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Organizational practices to co-create value with family members engaged in service journeys of their loved ones
Verleye, Katrien
;
Holvoet, Sofie
- In:
Journal of service theory and practice
34
(
2024
)
2
,
pp. 319-340
Persistent link: https://www.econbiz.de/10014526078
Saved in:
2
Antecedents and consequences of effective customer participation : the role of customer education and service modularity
Shah, Syed Aamir Ali
;
Jajja, Muhammad Shakeel Sadiq
; …
- In:
Journal of service theory and practice
33
(
2023
)
5
,
pp. 697-720
Persistent link: https://www.econbiz.de/10014339773
Saved in:
3
Consumer return policies in omnichannel operations
Nageswaran, Leela
;
Cho, Soo-Haeng
;
Scheller-Wolf, Alan
- In:
Management science : journal of the Institute for …
66
(
2020
)
12
,
pp. 5558-5575
Persistent link: https://www.econbiz.de/10012391392
Saved in:
4
Impact of performance-based contracting on product reliability : an empirical analysis
Guajardo, Jose A.
;
Cohen, Morris A.
;
Kim, Sang Hyun
; …
- In:
Management science : journal of the Institute for …
58
(
2012
)
5
,
pp. 961-979
Persistent link: https://www.econbiz.de/10009553489
Saved in:
5
Performance contracting in after-sales service supply chains
Kim, Sang Hyun
;
Cohen, Morris A.
;
Netessine, Serguei
- In:
Management science : journal of the Institute for …
53
(
2007
)
12
,
pp. 1843-1858
Persistent link: https://www.econbiz.de/10003600441
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