//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service theory and practice"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~subject:"Lieferkette"
~subject:"Online-Handel"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Nachkaufmarketing"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Lieferkette
Online-Handel
Customer service
26
Kundenservice
26
Dienstleistungsqualität
17
Service quality
17
Customer satisfaction
13
Kundenzufriedenheit
13
Beziehungsmarketing
12
Relationship marketing
12
Beschwerdemanagement
10
Complaint management
10
Consumer behaviour
10
Konsumentenverhalten
10
Dienstleistung
4
Service failure
4
Services
4
Contract theory
3
Dienstleistungssektor
3
Online retailing
3
Robot
3
Roboter
3
Service industry
3
Service recovery
3
Supply chain
3
Vertragstheorie
3
Aerospace industry
2
Bibliometrics
2
Bibliometrie
2
Business process management
2
Chatbots
2
Compensation
2
Customer experience
2
Customer integration
2
Emotion
2
Healthcare
2
Kundenintegration
2
Luftfahrtindustrie
2
Product quality
2
Produktqualität
2
more ...
less ...
Online availability
All
Undetermined
3
Type of publication
All
Article
5
Type of publication (narrower categories)
All
Article in journal
5
Aufsatz in Zeitschrift
5
Language
All
English
5
Author
All
Cohen, Morris A.
2
Kim, Sang Hyun
2
Netessine, Serguei
2
Adil, Mohd
1
Bharti, Kumkum
1
Chawla, Vaibhav
1
Cho, Soo-Haeng
1
Guajardo, Jose A.
1
Jebarajakirthy, Charles
1
Maseeh, Haroon Iqbal
1
Nageswaran, Leela
1
Sadiq, Mohd
1
Sangroya, Deepak
1
Saxena, Shilpi
1
Scheller-Wolf, Alan
1
Tähtinen, Jaana
1
more ...
less ...
Published in...
All
Journal of service theory and practice
Management science : journal of the Institute for Operations Research and the Management Sciences
Journal of retailing and consumer services
7
European journal of operational research : EJOR
4
International journal of production economics
4
SpringerLink / Bücher
4
International journal of electronic customer relationship management : IJECRM
3
International journal of physical distribution & logistics management : IJPD & LM
3
Journal of business research : JBR
3
Journal of electronic commerce research : JECR
3
Journal of retailing
3
SOM research reports
3
Transportation research / E : an international journal
3
Edition Wissenschaft - Apprimus
2
Harvard-Business-Manager : das Wissen der Besten
2
Interactive Marketing im Web 2.0+ : Konzepte und Anwendungen für ein erfolgreiches Marketingmanagement im Internet
2
International journal of business information systems : IJBIS
2
International journal of electronic commerce : IJEC
2
International journal of electronic marketing and retailing : IJEMR
2
International journal of hospitality management
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
International journal of services technology and management : IJSTM
2
Journal of internet commerce
2
Management information systems : mis quarterly
2
Psychology & marketing
2
Schriftenreihe electronic commerce, marketing & finance
2
The service industries journal
2
Total quality management & business excellence
2
Advanced technologies management for retailing : frameworks and cases
1
Applying predictive analytics within the service sector
1
Arbeitspapiere der FOM
1
Asia Pacific journal of marketing and logistics
1
Benchmarking : an international journal
1
Benchmarking : an international journal ; BIJ
1
Best practice in Einkauf und Logistik
1
Business horizons
1
Business research
1
Cogent business & management
1
Decision sciences : DS
1
Discussion paper
1
more ...
less ...
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Dimensions of e-return service quality : conceptual refinement and directions for measurement
Saxena, Shilpi
;
Chawla, Vaibhav
;
Tähtinen, Jaana
- In:
Journal of service theory and practice
32
(
2022
)
5
,
pp. 640-672
Persistent link: https://www.econbiz.de/10013349364
Saved in:
2
Online service failure : antecedents, moderators and consequences
Adil, Mohd
;
Sadiq, Mohd
;
Jebarajakirthy, Charles
; …
- In:
Journal of service theory and practice
32
(
2022
)
6
,
pp. 797-842
Persistent link: https://www.econbiz.de/10013440334
Saved in:
3
Consumer return policies in omnichannel operations
Nageswaran, Leela
;
Cho, Soo-Haeng
;
Scheller-Wolf, Alan
- In:
Management science : journal of the Institute for …
66
(
2020
)
12
,
pp. 5558-5575
Persistent link: https://www.econbiz.de/10012391392
Saved in:
4
Impact of performance-based contracting on product reliability : an empirical analysis
Guajardo, Jose A.
;
Cohen, Morris A.
;
Kim, Sang Hyun
; …
- In:
Management science : journal of the Institute for …
58
(
2012
)
5
,
pp. 961-979
Persistent link: https://www.econbiz.de/10009553489
Saved in:
5
Performance contracting in after-sales service supply chains
Kim, Sang Hyun
;
Cohen, Morris A.
;
Netessine, Serguei
- In:
Management science : journal of the Institute for …
53
(
2007
)
12
,
pp. 1843-1858
Persistent link: https://www.econbiz.de/10003600441
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->