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~isPartOf:"Journal of service theory and practice"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~subject:"Lieferkette"
~subject:"Robot"
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Lieferkette
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Customer service
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Journal of service theory and practice
Management science : journal of the Institute for Operations Research and the Management Sciences
Journal of service management
9
International journal of hospitality management
8
International journal of production economics
4
Journal of retailing and consumer services
4
Journal of service research
4
The service industries journal
3
European journal of operational research : EJOR
2
Journal of business research : JBR
2
Neue Perspektiven der marktorientierten Unternehmensführung
2
Research
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Service business
2
Springer eBook Collection
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Technological forecasting & social change : an international journal
2
The journal of services marketing
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Transportation research / E : an international journal
2
A Research Agenda for Service Marketing
1
Asia Pacific journal of marketing and logistics
1
Benchmarking : an international journal
1
Benchmarking : an international journal ; BIJ
1
Best practice in Einkauf und Logistik
1
Digital revolution: : challenges for contract law in practice
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
Emerging production optimization issues in supply chain systems
1
European review of service economics and management
1
Expert journal of marketing
1
Göttinger Wirtschaftsinformatik
1
IEEE transactions on engineering management : EM
1
INSEAD Working Paper
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Innovations in supply chain management for information systems : novel approaches
1
International journal of consumer studies
1
International journal of electronic customer relationship management : IJECRM
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International journal of integrated supply management : IJISM
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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International journal of physical distribution & logistics management : IJPD & LM
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International journal of production research
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International journal of services technology and management
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ECONIS (ZBW)
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1
When frontline robots emerge: the double-edged-sword effect of anticipated trust on intention to switch brands after service failure
Cui, Jinsheng
;
Zhang, Mengwei
;
Zhong, Jianan
- In:
Journal of service theory and practice
33
(
2023
)
6
,
pp. 842-872
Persistent link: https://www.econbiz.de/10014448129
Saved in:
2
Customer acceptance of service robots under different service settings
Li, Yi
;
Wang, Chongli
;
Song, Bo
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 46-71
Persistent link: https://www.econbiz.de/10014301940
Saved in:
3
Robot service failure : the double-edged sword effect of emotional labor in service recovery
Shi, Yunxia
;
Zhang, Rumeng
;
Ma, Chunhao
;
Wang, Lijie
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10014301943
Saved in:
4
Consumer return policies in omnichannel operations
Nageswaran, Leela
;
Cho, Soo-Haeng
;
Scheller-Wolf, Alan
- In:
Management science : journal of the Institute for …
66
(
2020
)
12
,
pp. 5558-5575
Persistent link: https://www.econbiz.de/10012391392
Saved in:
5
Impact of performance-based contracting on product reliability : an empirical analysis
Guajardo, Jose A.
;
Cohen, Morris A.
;
Kim, Sang Hyun
; …
- In:
Management science : journal of the Institute for …
58
(
2012
)
5
,
pp. 961-979
Persistent link: https://www.econbiz.de/10009553489
Saved in:
6
Performance contracting in after-sales service supply chains
Kim, Sang Hyun
;
Cohen, Morris A.
;
Netessine, Serguei
- In:
Management science : journal of the Institute for …
53
(
2007
)
12
,
pp. 1843-1858
Persistent link: https://www.econbiz.de/10003600441
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