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~isPartOf:"Journal of service theory and practice"
~subject:"Industrie"
~subject:"Konsumentenverhalten"
~subject:"Relationship marketing"
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Industrie
Konsumentenverhalten
Relationship marketing
Robot
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Dienstleistungsqualität
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Service quality
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Customer satisfaction
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Kundenservice
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Beschwerdemanagement
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Tuzovic, Sven
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Journal of service theory and practice
International journal of hospitality management
15
Technological forecasting & social change : an international journal
15
International journal of production research
11
Journal of retailing and consumer services
10
Journal of service research
8
Journal of business research : JBR
7
Discussion paper
4
International journal of contemporary hospitality management
4
Journal of hospitality marketing & management
4
Journal of travel and tourism marketing
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IWH-Diskussionspapiere
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International journal of consumer studies
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Journal of service management
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Service business
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Springer eBook Collection
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Tourism management perspectives : TMP
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Working papers / U.S. Census Bureau, Center for Economic Studies
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Asia Pacific journal of marketing and logistics
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CESifo Working Paper
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Cambridge journal of regions, economy and society
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Discussion paper series / IZA
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Economic modelling
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Economics of transition and institutional change
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Electronic markets : EM ; the international journal of electronic commerce and business media
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Energy economics
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European journal of marketing
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IDE discussion papers
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IZA Discussion Paper
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Industrial and corporate change
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Industry 4.0 for SMEs : challenges, opportunities and requirements
2
International journal of technology marketing : IJTMkt
2
Journal of Asian economics
2
Journal of consumer behaviour
2
Journal of the Academy of Marketing Science
2
LogForum : elektroniczne czasopismo naukowe z dziedziny logistyki
2
Marketing letters : a journal of research in marketing
2
Neue Perspektiven der marktorientierten Unternehmensführung
2
Palgrave Studies in Cross-disciplinary Business Research, In Association with EuroMed Academy of Business
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Psychology & marketing
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Retail robots as sales assistants : how speciesism moderates the effect of robot intelligence on customer perceptions and behaviour
Guido, Jorge Carlos Fiestas Lopez
;
Kim, Jee Won
; …
- In:
Journal of service theory and practice
34
(
2024
)
1
,
pp. 127-154
Persistent link: https://www.econbiz.de/10014526017
Saved in:
2
When frontline robots emerge: the double-edged-sword effect of anticipated trust on intention to switch brands after service failure
Cui, Jinsheng
;
Zhang, Mengwei
;
Zhong, Jianan
- In:
Journal of service theory and practice
33
(
2023
)
6
,
pp. 842-872
Persistent link: https://www.econbiz.de/10014448129
Saved in:
3
Customer acceptance of service robots under different service settings
Li, Yi
;
Wang, Chongli
;
Song, Bo
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 46-71
Persistent link: https://www.econbiz.de/10014301940
Saved in:
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