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~isPartOf:"Journal of service theory and practice : JSTP"
~person:"Li, Chia-Ying"
~subject:"Customer satisfaction"
~type_genre:"Article in journal"
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Switching barriers and customer retention : why customers dissatisfied with online service recovery remain loyal
Li, Chia-Ying
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
4
,
pp. 370-393
Persistent link: https://www.econbiz.de/10011400714
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