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~isPartOf:"Journal of service theory and practice : JSTP"
~person:"Ryan, Gerard"
~subject:"Customer satisfaction"
~subject:"Emotion"
~subject:"Online retailing"
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Journal of service theory and practice : JSTP
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The service-profit chain in call centre services
Chicu, Dorina
;
Aparicio-Valverde, Mireia
;
Ryan, Gerard
; …
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
5
,
pp. 616-641
Persistent link: https://www.econbiz.de/10011599111
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