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~isPartOf:"Journal of service theory and practice : JSTP"
~person:"Sharma, Piyush"
~subject:"Customer satisfaction"
~subject:"Emotion"
~subject:"Online retailing"
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Journal of service theory and practice : JSTP
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Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
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